Is it safe to travel to Uganda?
Fortunately Kampala is one of the safest capitals in Africa; in fact, 99% of visitors leave the country without any issues. Obviously we advise that you practice the same basic caution you would in any other city. If you decide to use a boda-boda (motorcycle taxi) while in town please take one with a passenger helmet available.
How can I be sure that Bushman Safaris really exists and is a reliable company?
Bushman safaris is a tour company that has a valid certificate of incorporation as required by Ugandan law. The company is also a member of AUTO (Association of Uganda Tour Operators) which recognizes and controls the many tour operator companies in the country. Don’t be afraid to ask for copies of the company Certificate of registration and AUTO membership certificate. You can also check our various social media platforms like Facebook, Twitter and Pinterest for recent and consistent activity. Don’t be afraid to check the about us page on the front page of our website to seek information about the directions of the company offices and physical address, telephone contacts and the company profile. Furthermore, we also provide instant and constant feedback to our clients making sure that they don’t miss out on any new product developments.
How likely is it that I will see gorillas & what happens if I don’t?
It is of our view that nobody should spend lots of money on gorilla permits only to miss out on these large primates. The good thing is that the chances of seeing these animals on a trek in Uganda is pegged at 95%. However, there are prevalent chances that you will not be able to see them and this failure can result in the tourists asking for a refund. The Uganda Wildlife Authority (or UWA) shall refund the full tracking fee if the visitor fails to track due to illness. Visitors who fail to track the gorillas as a result of their movement to the neighbouring country shall receive a full refund on their permits. Visitors who track the whole day and fail to view the gorillas for one reason or another will be refunded 75% of the tracking fee. All refunds shall be effected at the UWA headquarters in Kampala.
What are the social customs & norms in Uganda?
Ugandan culture is very hospitable; feel free to engage in small conversation with the locals; however it is usually expected to greet first, addressing things directly is considered rude. Uganda is somewhat conservative, so try not to wear anything too revealing; pants, for women are unusual in the rural areas but are generally tolerated when dealing with foreigners or people from the city.
Can I design my own itinerary?
Yes it is possible for one to design his or her own itinerary. By using our attractions feature and our interactive map found on the website, you can view the various destinations that you want to visit; send us a detailed email so that we can advise and improve on your customized ideas for better customer satisfaction.
What are the visa & medical requirements?
People from most countries can get a Ugandan visa at the point of entry for $50pp. Make sure to carry your yellow fever vaccination card & valid passport. Consultation with your doctor a few days prior to your trip is important so as to avoid unsatisfactory trips.
What is your cancellation & refund policy?
that the trip will take place as it may be cancelled for various reasons. In the event of cancellation the following provisions apply:
Cancellation made within
30 or more days prior to departure date
15-29 days prior to departure date
8-14 days prior to departure
7 days prior to departure date
90% is refunded
75% is refunded
50% is refunded
Is tipping expected in Uganda? If so, what are the guidelines?
Tipping is not a must but is welcome and appreciated; we suggest you tip whenever you are happy with the service.
Standard Tipping in Uganda:
Restaurants: approximately 5-10% of the total.
Hotel Porters: $3000 UGX ($1)
Driver/Guide: $10,000-$15,000 UGX ($3-$5) Per Day/Per Person