Travel FAQS

Is it safe to travel to Uganda?

Fortunately Kampala is one of the safest cities in Africa; in fact, 99% of visitors leave the country without any issues. We, however, advise that you practice the same basic caution you would when visiting a new place. Otherwise, there is no need for alarm because your safety will be our responsibility and we do take it seriously.

How can I be sure that Bushman Safaris really exists and is a reliable company?

Bushman safaris is a tour company that has a valid  certificate of incorporation as required by Ugandan law. The company is also a member of AUTO (Association of Uganda Tour Operators) which recognizes and controls the many tour operator companies in the country. Don’t be afraid to ask for copies of the company Certificate of registration and AUTO membership certificate. You can also check our various social media platforms like Facebook, Twitter and Instagram for recent and consistent activity.

Don’t be afraid to check the about us page on the front page of our website to seek information about the directions of the company offices, physical address, telephone contacts and the company profile.

Furthermore, we also provide instant and constant feedback to our clients making sure that they don’t miss out on any new product developments.

How likely is it that I will see gorillas & what happens if I don’t?

It is important to note that these animals even though quite familiar with humans, they are still wild and can, therefore, be unpredictable in terms of movement. The good news is that a team of rangers go out before you very early in the morning to locate these beautiful creatures and in turn communicate with the guide of any group you track to lead you in that particular spot where you can finally be face to face with the gentle giants. In the unlikely event that the Gorillas have moved really far deep into the forest, you will be given chance to track a different area after your lunch. The rangers and guide will not stop until you see them and therefore making the likely hood of not seeing Gorillas an extremely very rare case.

What are the social customs & norms in Uganda?

Ugandan culture is very hospitable; feel free to engage in small conversation with the locals; however it is usually expected to greet first, addressing things directly is considered rude. Uganda is somewhat conservative, so try not to wear anything too revealing; pants, for women are unusual in the rural areas but are generally tolerated when dealing with foreigners or people from the city.

Can I design my own itinerary?

Yes, it is possible for one to design his or her own itinerary. By using our attractions page on the website, you can view the various destinations that you want to visit; send us a detailed email so that we can advise and come up with an itinerary best on the destinations you may wish to visit. 

What are the visa & medical travel requirements?

People from most countries can get a Ugandan visa at the point of entry for $50pp or even online on E-VISA. Make sure to carry your yellow fever vaccination card & valid passport at least 6 months to the date of expiry upon your arrival. It is also crucial to consult your doctor about malaria preventative medication and any other medication you may need to get before making your trip to the great pearl of Africa.

What is your cancellation & refund policy?

We do understand that something may come up and the need to cancel the trip you have booked with us may arise. In the event of cancellation, the following provisions apply:

Cancellation made within

 

30 or more days prior to departure date

15-29 days prior to departure date

8-14 days prior to departure

7 or less days prior to departure date

Refund policy

 

98% is refunded

75% is refunded

50% is refunded

Non refundable

Is tipping expected in Uganda? If so, what are the guidelines?

Tipping is not a must but is welcome and appreciated. The tip depends on you as an individual and the extent of your appreciation for the services rendered by a given person to you.

Are credit cards widely used in Uganda?

Credit cards are not widely used for commercial transactions in Uganda, however you can use your Visa card at various ATMs around Kampala. You might be able to use your credit card at major hotels as well.

What should I bring on my safari?

Just like any other journey to a new place, you must pack everything you feel like you need i.e medicine, toiletries, clothes depending on the season at your time of visit and so much more. When your visiting Uganda, it’s really not any different but we do however want to point a few things out; come with a rain jacket to be well prepared for the unpredictable rainfall in the park, insect repellent will be a lifesaver when you are in the middle of the tropical forests, sunscreen is a must as the African sun can tend to be unfriendly without some protection to your skin. If your gorilla tracking, kindly please bring the appropriate hiking boots with long socks to tuck your pants into to avoid the inconvenience of safari ants when having your beautiful encounter with the gentle giants and a long sleeved shirt to track in, you may need gloves. kindly please note: You can carry camera for your safari but please do not bring a drone, they are not allowed in Uganda unless you get special permission from the Ugandan government.

What is the most ideal time of year to visit?

The best times to view wildlife in Uganda are the Dry seasons (June to August & December to February). During the dry season, the vegetation is thinner and therefore its easier to spot wildlife from a far, not forgetting the convenience this season brings for various activities like hiking, gorilla tracking, game drives as the roads are less slippery.

What if I need medical attention during the trip?

Uganda, being a third world is not very well developed in the medical aspect. We do have some genuinely up to standard hospitals that extend excellent medical attention but we still advise our visitors to see their doctors at least a month before the date of travel to check for check-ups and vaccinations they need to get before they travel.

Will someone meet me at the airport?

Yes a bushman safaris representative with a visible bushman safaris placard will be waiting to warmly welcome you upon your arrival at the airport.

Is there internet access at lodges & camps?
Internet access is not guaranteed while in the bush; however, some lodges do offer it.
Can I use my cellphone while on Safari?

Yes, you can absolutely use your cell phone depending on the plan you are on and whether it allows you to make calls while in foreign countries. If you get here and feel like using a Ugandan line, we will be more than happy to assist you with that.

How can I pay for my safari?

The money can be paid by international wire transfer to our bushman safaris bank account or using the online payment system pesapal. Both of these means are safe and convenient. it depends on what works best for different individuals.

Are travellers cheques accepted in Uganda?
Unfortunately travellers cheques are not allowed in Uganda!
What is the safari accommodation like?

Safari accommodation varies in services depending on whether it’s budget, midrange or luxury i.e a person who pays for luxury accommodation may not get the same services as one who pays for budget. We advise our guests to choose between luxury, midrange or budget accommodation options depending on how much money they are willing to spend. We want to assure you that there is no need to worry, our team has done all the on the groundwork for you and will only recommend the best accommodation for your trip that will cater for your individual needs.

What is included in the price of my Uganda or East African Safari?

The safari price highly depends on the type of accommodation you opt for, that is to say, whether its budget, midrange or luxury accommodation and more importantly the number of people you are because the larger the group, the cheaper the safari as the costs are shared between the different individuals. Our prices for the safari all include a complimentary box or boxes of water in the safari van, accommodation best on full board basis, a 4*4 safari vehicle with English speaking tour guide-driver, fuel, park entrance fees, activities as per a given itinerary, tracking permits in case of gorillas & chimpanzees, complimentary airport pickup/drop off and a few extras that we may provide depending on the kind of safari you may confirm with us.